Terms and Conditions

1. Introduction and Acceptance

Welcome to BrandAnswers Limited ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website http://www.brandanswers.ai and our software as a service ("Service" or "SaaS").

By accessing our website or signing up for our waitlist, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our website or Service.

2. Company Information

• Company Name: BrandAnswers Limited
• Company Number: 15925182
• Registered Address: Alpina, Kingsdown, Corsham, SN13 8BJ
• Email: contact@brandanswers.ai
• Phone: [YOUR CONTACT PHONE]
• VAT Number: [YOUR VAT NUMBER if VAT registered]

3. Definitions

• "Service" refers to the software as a service platform provided by BrandAnswers Limited, including all features, applications, and related services.
• "User," "you," or "your" refers to any individual or entity accessing our website or Service.
• "Account" refers to the account you create to access our Service.
• "Content" refers to text, images, data, or other information that can be posted, uploaded, or otherwise made available through the Service.
• "Personal Data" has the meaning given in our Privacy Policy and under UK GDPR.

4. Eligibility

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

If you are accessing the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

5. Waitlist Registration

5.1 Waitlist Purpose

Our waitlist allows interested parties to receive notifications about our Service launch and availability.

5.2 Registration Requirements

To join the waitlist, you must provide:

• A valid email address
• Any other information we request

5.3 Accuracy of Information

You agree to provide accurate and complete information and to update it as necessary to maintain its accuracy.

5.4 No Guarantee

Joining the waitlist does not guarantee access to the Service or any specific launch date. We reserve the right to control access to the Service at our sole discretion.

6. Service Description (Future Use)

Once launched, our Service will provide software as a service for FAQ management and AI visibility optimization. The specific features and functionality will be detailed in our Service documentation upon launch.

7. Account Registration and Security (Future Use)

7.1 Account Creation

When the Service launches, you will be able to create an account by providing required information and accepting these Terms.

7.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

7.3 Account Accuracy

You must provide accurate, current, and complete information and maintain the accuracy of this information.

8. Acceptable Use

8.1 Permitted Use

You may use our website and Service only for lawful purposes and in accordance with these Terms and applicable UK law.

8.2 Prohibited Conduct

You agree not to:

• Violate any applicable UK or international laws or regulations
• Infringe upon intellectual property rights of others
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Use the Service to harass, abuse, or harm others
• Engage in automated data collection or scraping without permission
• Impersonate any person or entity
• Interfere with or disrupt the Service or servers
• Use the Service for any illegal or unauthorized purpose
• Violate the Computer Misuse Act 1990 or any other UK cybercrime legislation

9. Intellectual Property Rights

9.1 Our Ownership

The Service, website, and all content, features, and functionality (including but not limited to software, text, graphics, logos, and trademarks) are owned by BrandAnswers Limited and are protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose.

9.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove any copyright or proprietary notices
• Sell, rent, lease, or sublicense the Service

9.4 User Content

If you submit content to our Service (once launched), you retain ownership but grant us a license to use, modify, and display that content for the purposes of providing the Service.

10. Subscription Terms (Future Use)

10.1 Subscription Plans

Upon launch, we will offer various subscription plans with different features and pricing, which will be detailed on our website.

10.2 Fees and Payment

• Subscription fees will be specified in your chosen plan
• Fees are payable in advance on a monthly or annual basis
• All fees are stated excluding VAT, which will be added at the prevailing UK rate where applicable
• All fees are non-refundable except as required by law or specified in Section 12
• Payment must be made by credit/debit card or other approved payment method

10.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

10.4 Price Changes

We reserve the right to change our pricing with at least 30 days' notice. Changes will apply to subsequent billing periods.

10.5 VAT

If you are VAT registered, please provide your VAT number. We will add VAT at the prevailing UK rate to all fees unless you provide a valid VAT number showing you are registered in another country.

11. Free Trial (If Applicable)

We may offer a free trial period. During the trial:

• No payment is required
• We may terminate the trial at any time
• You may cancel at any time without charge
• At trial end, your account converts to a paid subscription unless cancelled

12. Consumer Rights and Cancellation

12.1 UK Consumer Rights

If you are a consumer in the UK, you have legal rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects your statutory rights.

12.2 14-Day Cancellation Right

UK consumers have the right to cancel their subscription within 14 days of purchase without giving any reason and receive a full refund. To exercise this right, you must inform us of your decision to cancel.

12.3 General Refund Policy

Beyond the 14-day cancellation period, all subscription fees are non-refundable except:

• If required by UK consumer protection law
• In cases of prolonged Service unavailability or material breach by us
• At our discretion

13. Term and Termination

13.1 Term

These Terms commence when you accept them and continue until terminated.

13.2 Termination by You

You may terminate your account at any time by:

• Contacting us at contact@brandanswers.ai
• Using account cancellation features (once available)

13.3 Termination by Us

We may suspend or terminate your access immediately, without notice, if you:

• Breach these Terms
• Engage in fraudulent or illegal activity
• Fail to pay fees when due (after reasonable notice)

13.4 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and data after a reasonable period (subject to our data retention obligations)
• Sections that by their nature should survive termination will survive

14. Service Availability and Support

14.1 Availability

We strive to provide reliable Service but do not guarantee uninterrupted or error-free access. The Service may be unavailable due to:

• Scheduled maintenance (with notice when possible)
• Emergency maintenance
• Factors beyond our reasonable control

14.2 No Warranty

TO THE EXTENT PERMITTED BY UK LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

However, nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under UK law

14.3 Support

We will provide reasonable support for the Service as described in our support documentation.

15. Limitation of Liability

15.1 Consumer Users

If you are a consumer, nothing in these Terms limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Defective products under the Consumer Protection Act 1987
• Any other liability that cannot be excluded or limited under UK law

15.2 Business Users

If you are using the Service for business purposes, to the extent permitted by UK law:

WE SHALL NOT BE LIABLE FOR ANY:

• Loss of profits, revenue, or business
• Loss of anticipated savings
• Loss of business opportunity
• Loss of data or information
• Indirect or consequential losses

Our total liability for all claims shall not exceed the greater of:

• The amount you paid us in the 12 months before the claim arose, or
• £1,000

15.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

16. Indemnification

You agree to indemnify, defend, and hold harmless BrandAnswers Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws

17. Privacy and Data Protection

17.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

17.2 UK GDPR Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your rights under these regulations are detailed in our Privacy Policy.

17.3 Data Processing

When you use our Service, you acknowledge that we will process your personal data as described in our Privacy Policy.

18. Communications

18.1 Electronic Communications

By accepting these Terms, you consent to receive electronic communications from us, including:

• Service announcements
• Administrative messages
• Marketing communications (with your separate consent)

18.2 Marketing Opt-Out

You may opt out of marketing communications at any time by:

• Clicking "unsubscribe" in emails
• Contacting us at contact@brandanswers.ai

We comply with the Privacy and Electronic Communications Regulations (PECR) for all marketing communications.

19. Third-Party Services and Links

19.1 Third-Party Services

Our Service may integrate with third-party services. Your use of third-party services is subject to their terms and conditions.

19.2 External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of third-party sites.

20. Modifications to Terms

20.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on our website with a new "Last Updated" date
• You are notified by email (for material changes)

20.2 Acceptance of Changes

Continued use of the Service after changes constitutes acceptance. If you do not agree to changes, you must stop using the Service.

21. Dispute Resolution

21.1 Informal Resolution

Before taking any formal legal action, you agree to attempt to resolve any dispute informally by contacting us at contact@brandanswers.ai.

21.2 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

21.3 Jurisdiction

For business users: The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms.

For consumers: You may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, depending on where you live. This does not affect your statutory rights as a consumer.

21.4 Alternative Dispute Resolution

If you are a consumer and are not satisfied with how we have handled any complaint, you may refer your complaint to an alternative dispute resolution provider. We will provide details of appropriate ADR providers if needed.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

22.2 Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

22.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

22.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

22.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.

22.6 Third Party Rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

23. Contact Information

If you have questions about these Terms, please contact us: